Natalie has extensive senior leadership experience across a range of sectors, including her time as the CEO of the UK’s Financial Ombudsman. At the Financial Ombudsman, Natalie was instrumental in the resolution of critical consumer issues, including payment protection insurance (PPI). Natalie has a track record of leading technology-driven change, improving the reach and delivery of products and services to customers. After training as a strategy consultant at McKinsey, Natalie has held three CEO roles (at the National Archives, HM Courts and Tribunals Service and the Financial Ombudsman Service), and multiple executive director roles including HSBC UK. She is currently a Non-Executive Director at Countrywide PLC, and leads a boutique strategy consultancy practice.