As Local Process Lead for the Trade  Collections, Compliance and Control processes in ING Business Shared Services Manila, Monica is responsible for assessing impact and coordinating with  stakeholders on Process and System Changes including Migrations. She designs and reviews processes related to local and global system changes. She also delivers on automation and digital tools in collaboration with Cross Product Tooling for sustainable and scalable solutions.

Skilled in Trade Finance Compliance, Project Management, Global Migrations, System Onboarding and Implementation, Stakeholder Managment and Lean Six Sigma. Strong operations and analytics professional graduated from University of Santo Tomas.